Refund and Returns Policy

At Shoppison, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refund and Returns Policy below.

1. Returns Eligibility

• Items must be returned within 20 days of delivery.
• Products must be unworn, unwashed, and in their original condition with tags attached.
• Certain items such as personalized or final-sale items are not eligible for returns.

2. Return Process

• To initiate a return, contact our customer support team at [insert contact email] with your order number and reason for return.
• You’ll receive instructions on how to send the item back, including the return address.

3. Refunds

• Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method.
• Please note that it may take 5-7 business days for the refund to appear in your account after processing.

4. Shipping Costs

• The cost of return shipping is the responsibility of the customer unless the item received was defective or incorrect.
• Original shipping fees are non-refundable.

5. Delivery Timeframe

• Orders typically reach their destination within a minimum of 11 days from the date of purchase. Please keep this in mind when requesting a return or refund.

6. Exchanges

• If you’d like to exchange an item for a different size or color, please follow the return process and indicate your preference. Availability may vary.

7. Contact Us

If you have any questions or need further assistance with your return or refund, please reach out to our customer support at info@shoppison.com.

Thank you for shopping with Shoppison. We’re here to make your experience smooth and enjoyable!